Privacy Policy

This privacy policy sets out how Paper Cotton uses and protects any information that you, the customer provides when you shop at Paper Cotton is committed to ensuring that your privacy is protected. We process any personal data we collect in accordance with the Data Protection Act 1998 (the “Act”).

Information we collect:

We can only provide goods ordered by you if you provide us with your personal data. For the purpose of providing these services, we collect personal data about you such as: name, address, email address, telephone and mobile numbers and payment card information.

This information will enable us to effectively process your order and manage your account, it is not collated for any other purpose. We do not store customers’ financial information (credit and debit card details). Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

If you believe that any information we are holding on you is incorrect or incomplete, please email us at as soon as possible, we will promptly correct any information found to be incorrect.

E-Mail Marketing

If you sign up to our newsletter, we may use your email address to send you information about our products, special offers and sales. If you no longer wish to receive our newsletter or promotional materials you can opt out by emailing us at If you do not sign up to our newsletter the only emails that we will send you will be essential order related emails.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

·       Internal record keeping

·       Carry out transactions made online

·       We may use the information to improve our products, services layout or content of our pages

·       We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

·       From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use this information to customise the website according to your interests.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Use of cookies

A cookie is a small text file that is stored on your device.

Our website uses cookies to distinguish you from other users of our website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

For further information about how we use cookies, please see our cookies policy.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have taken every possible precaution put in place to safeguard and secure the information we collect online.

We will use technical and organisational measures to safeguard your personal data for example:

·       Access to your account is controlled by password and username which are unique to you

·       We store personal data securely

·       Payment details are encrypted through PayPal services.

We do not store credit card details nor do we share customer details with any third parties but you should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and are not governed by this privacy statement.

We may change this policy from time to time by updating this page. Please therefore check this page frequently to ensure that you are happy with any changes.

Page last updated 30th January 2016