Terms and conditions

Welcome to our website. By using this site and service you agree with and accept all of the Terms and Conditions, which together with our privacy policy govern Paper Cotton’s relationship with you in relation to this website.

It is important that you read and understand these terms and conditions before agreeing to them. We are entitled to amend the conditions, from time to time and we will make updated versions available on the Paper Cotton website. Please note you cannot use this site if you do not agree to these Terms and Conditions. If you would like to ask us anything relating to these terms and conditions or about our site, please email us at info@papercotton.co.uk

The term Paper Cotton or ‘us’ or ‘we’ refers to the owner of this website. The term ‘you’ or ‘your’ refers to the customer or viewer of our website.

About Us

Paper Cotton brings together talented designers’ products making it easier for you the buyer (“the customer”) to find and buy these products.  You can contact us by email at info@papercotton.co.uk or by telephone on: 07828 334179. Paper Cotton is certified by Trusted Shops and has committed itself to the Trusted Shops Code of Conduct which can be viewed at www.trustedshops.co.uk

Free Delivery over £35 offer

All orders with a basket value of £35 or more (after any other promotions have been deducted) will qualify for our free standard delivery offer, saving £4.95 if special delivery is required, a £4 delivery surcharge will be payable.

Promotional Discount codes

Codes are valid for the dates advertised and cannot be added retrospectively to orders that were placed outside the promotional dates. Only one code can be redeemed on an order. All orders with a basket value of £35 or more (after a promotional code has been deducted) will qualify for our free delivery offer, saving £4.95.

Our Prices

All of our prices are in pounds sterling quoted on the site. All prices are as accurate as possible, every effort has been taken to ensure no mistakes have been made, if however we find any inaccuracies on the site we reserve the right to amend these errors to the correct prices without prior warning or notice and prior to dispatch. We will not be obliged to supply the goods at the incorrect price. We will either cancel your order and refund the price you paid or contact you to see if you wish to continue with the order at the correct price. In such event if you choose to continue with the fulfilment of your order, you acknowledge that the product / service will be provided in accordance with such revised description or corrected price. Sale items and special offers are only valid for a specified time. Paper Cotton reserves the right to alter these prices and/or withdraw such offers at any time without prior notice. All prices exclude delivery costs.

Eligibility to purchase

The purchase of goods through Paper Cotton is strictly limited to parties who can lawfully enter into and form contracts. By accepting these terms and conditions you acknowledge that you have the capacity and the authority to lawfully enter into such contracts. In order to make a purchase through the site you will be required to register and provide personal details. In addition you will be required to provide payment details. You represent and warrant that the payment details and any other details which you provide are both valid and correct. You confirm in particular that you are the person referred to in the billing information provided.

Order Placement

To place an order simply select the product you would like to purchase by clicking on the ‘add to shopping bag’, once you have finished browsing the site you can then proceed to our secure checkout area. If you have registered your details with us previously you will be asked to log in, if not you can create an account. All online orders are confirmed by email. We will contact you by email or telephone regarding any delays or security issues. Please note our initial email confirmation simply acknowledges your order it does not confirm it or make it legally binding. The order between Paper Cotton and you, the customer, is only accepted when the payment has been processed, stock allocated and the order has been dispatched. We do reserve the right to decline your order, if that is the case we will contact you if we require further information or we are unable to fulfil your order.

All orders are subject to acceptance and availability. We will offer products for sale that are in stock and available for dispatch. Occasionally, however, during periods of high demand, products will sell out. In this case you will be notified by email and you can then wait for the revised delivery date or cancel your order.


We must receive payment in advance before your order can be processed and the goods can be dispatched. Payment can be made through our online payment facility Paypal. Payment will be debited and cleared from your account upon receipt of your order by Paper Cotton. You confirm that the credit / debit card that is being used is yours. All credit / debit card holders are subject to validation checks and authorisation. If authorisation is refused Paper Cotton will not be liable for any delay or non-delivery.

Your Personal Information

We will use your information in accordance with our Privacy Policy.

Accuracy of content

Paper Cotton take every care in the preparation of the content of this site. However, orders will only be accepted if there are no material errors in the description and/or translation of the goods or their prices as advertised on this site. Weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of the products that appear on the site. However, as the actual colours you see will depend on your screen monitor, we cannot guarantee that you monitor’s display of any colour will accurately reflect the colour of the product on delivery. Please be aware that handmade items are subject to variations in colour, size and shape owing to the unique nature of the product. Wrapping may vary. To the extent permitted by law , Paper Cotton disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this site.

Stock availability

We work hard to ensure we have the appropriate stock levels to meet demand, however, sometimes an item does prove more popular than we anticipated. As a result some items on our site may be out of stock from time to time. We do not take orders on out of stock items however you can request to be emailed when an item that you are interested in comes back into stock.


Your shopping basket on the site displays goods you have chosen and details of post and packing. The delivery times quoted are estimates only, based on availability and normal delivery time in working days. We aim to deliver within 7 days. In all cases delivery times are estimates only and dispatch may be slightly delayed so please allow 30 days. Items are normally in stock if shown on the site, but if demand is high your order may not be delivered until new stock is available. If we cannot perform the whole or part of the order due to any case beyond our control we may by notice in writing to you cancel the order in whole or in part without liability. Title to the goods shall pass to you on dispatch of the products.

Note, we will only deliver goods to countries within the EEC.

Post and packing rates are subject to variation and will be shown before payment is made.

We will not be liable for delays which are caused by circumstances beyond our reasonable control for example adverse weather conditions. We are also not responsible for any delay in delivery caused by the unavailability of someone to take delivery. It is your responsibility to contact the post office or courier company as applicable to arrange collection or delivery of products that could not be delivered because you were unavailable.

Right to cancel

You have the right to cancel your order at any time before your goods are dispatched or within 14 days after delivery, unless they fall into any one of the categories mentioned below:

·       The goods are prepared according to customer specification, or made to order

·       The nature of the goods are unsuitable for return, for example for reasons of hygiene.

·       The goods can spoil quickly or whose expiration date would be exceeded.

Such 14 day period beginning on the day after you receive the goods. Where your order comprises multiple delivery shipments, the 14 day cancellation period for the goods in your order begins on the day after you receive the delivery of the last shipment to you.

To exercise your right to cancel, you must inform us of your decision to cancel by phone, mail or email using the contact details set out above. You may wish to use the model cancellation form to cancel your order, but you are not obliged to do so.

You must send the goods back to us at the above address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) without undue delay and in any event within 14 days after the day of cancellation.


Paper Cotton’s return policy complies with all relevant legislation

We request that all goods are returned within 28 days of the date of cancellation at your own cost. Please obtain proof of posting as Paper Cotton cannot be held responsible for parcels lost on return to us. All goods returned must be unused, in their original packaging and in a re-saleable condition. We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where they show signs of unreasonable use ie; handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. In the case of returned order, payments will be refunded within 30 days of the receipt of the returned goods. All undamaged, unused, correctly returned products will be credited through paypal to the original purchasers’ paypal account excluding post and packing. If goods are deemed to be faulty a full refund will be made and postage paid. Exchanges are possible if the item is available.

Where goods are delivered to a third party you will only be able to exercise this right if you are able to return the goods you ordered, in the condition as described above.

If you return a gift wrapped order, we do not refund the gift wrap service charge, if a charge was applicable.

Cancellation by us

We reserve the right to cancel the contract between us if:

·       We have insufficient stock to deliver the goods you have ordered

·       We do not deliver to your area

·       One or more of the goods you ordered was listed at an incorrect price.

If we do cancel your contract we will notify you by e-mail and will credit your account any sum deducted from us as soon as possible.

Conditions of Use

Purchases made on the site are for the personal use of the customers or for gift purposes only. You undertake that you will not resell any goods bought through the site or offer any goods for resale or use them for any commercial purposes or obtain any other commercial benefit, in any country. In light of the above, Paper Cotton reserves the right to, at its sole discretion, restrict ordered items being shipped to any one customer or postal address.

Password security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Paper Cotton shall not be liable to any person for any loss or damage which may arise as a result of any failure to protect your password or account.

The Site and service

Paper Cotton will try to ensure that availability of the site will be uninterrupted. Due to the nature of the internet however, this cannot be guaranteed and we reserve the right to withdraw or amend service we provide on the site without notice. Every effort is made to keep the website up and running smoothly. However, Paper Cotton takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control at any time or for any length of time.

Complaints Procedure

We really hope you have enjoyed shopping with us, if you are at all unhappy with any of our services and/or policies please contact info@papercotton.co.uk to discuss. All complaints are taken seriously, we will reply to all messages within 24 hours of receipt.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Paper Cotton and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss, damage, costs or expenses including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the nature, content and availability of the linked website(s) and they are not under the control of Paper Cotton.

Damage to your computer

Paper Cotton makes every effort to ensure that this site is free from viruses or defects. However, we cannot guarantee that your use of this site won’t cause damage to your computer. Your use of this site and service is at your sole risk. It is your responsibility to ensure that the right equipment is available to use the site and screen out anything that may damage it. Paper Cotton shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this site.

Events beyond our control

Where a designer is prevented from or delayed in the carrying on of its business due to circumstances beyond its reasonable control, the date of delivery shall be postponed if need be for the period that the circumstances continue.

Entire agreement

These terms and conditions and any other document expressly referred to in them represent the entire agreement between us and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

Copyright Notice

This website and its content is copyright of Paper Cotton (c) 2015. All such rights are reserved. Any redistribution or reproduction of part or all of this website is strictly forbidden. You may not, except with our permission distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

The use of this website is subject to the following terms of use:

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

All trademarks produced in this website, which are not the property of, or licensed to the operator, are acknowledged on this website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

You may not create a link to this website from another website or document without Paper Cotton’s prior written consent.


These terms and conditions, your use of this website and any dispute arising out of such use of this website is subject to the laws of England. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law.

Page Last updated 25th January 2016